Tuesday, 19 March 2019
How and when the Public Reception-Room and Hot Telephone Line work in the Ministry of Ecology and Natural Resources of Ukraine?
Media key category: Public Relations

In the central office the Ministry of Ecology and Natural Resources of Ukraine arranged the continuous work of Public Reception-Room and Hot telephone line (

35, Vasilya Lipkivs’kogo Street,

Kyiv, 03035,  Ukraine

The Public Reception-Room works in the following manner:

  • direct reception of citizens;
  • telephone communication at number - 044- 206-33-02. 

The Public Reception-Room of the Ministry registers the requests of citizens, provides verbal consultancies and involves structural divisions of the central office, governmental bodies, regional offices and special units to address the issues.

The Hot telephone line of the Ministry of Ecology and Natural Resources of Ukraine operates daily from 9:00 till 18:00.

It is possible to approach the Hot telephone line at the telephone number of the Public Reception-Room - 044- 206-33-02.

The Public Reception-Room of the Ministry of Ecology and Natural Resources of Ukraine operates in direct contact, through the code of access, with Governmental Hot telephone line - 0-800-507-309.

By telephone requests to the Governmental Hot telephone line, according to the competence of the Ministry of Ecology and Natural Resources of Ukraine the separate orders to the State Ecological Inspectorate, regional offices and governmental bodies, the consents to extra-plan checks by special divisions are being prepared, the decisions are taken and the actions are taken by telephone requests of citizens.

On the results of consideration of telephone requests the citizens are informed by phone and with letters.

The Ministry of Ecology and Natural Resources of Ukraine considers also the anonymous telephone requests to the Governmental Hot telephone line for important and urgent issues.

The activity of the Governmental Hot telephone line is personally supervised by the Prime-Minister of Ukraine.

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